Backordered items Orders with out of stock items usually ship within 10 days of the original date of purchase. If an order cannot be shipped due to an item being backordered longer, a partial order will be shipped. When the item(s) are back in stock, the remainder of the order will be shipped at no additional cost to the customer. If an item is backordered for longer than 30 days, we will contact the customer directly and make arrangements for a refund or substitution of the backordered product.

Change or Cancel an open order To change or cancel an open order you need to call or e-mail Customer Service as soon as possible. If an order has already shipped the order cannot be canceled and will be handled as a return. See our return policy.

What do I do if my order did not arrive? All Priority and Express orders are shipped out with USPS tracking numbers. You can access tracking information of your order at www.USPS.com. If the package is shown as delivered, check around your house to see if it was left at another entrance or under something to keep it safe and dry. Check with neighbors to see if they might have signed for the package or been delivered to the wrong house. If the package remains missing, call or e-mail Customer Service for further assistance.

Missing Parts If you find that a part or item is missing, e-mail Customer Service for assistance. The item may be on backorder or in a second shipment. All missing item claims must be received within 24 hours of receipt of the shipment. If the manufacturer did not include the item in the original packaging we will contact them directly and have the item shipped to you.

I received the wrong item, what do I do? Please e-mail Customer Service to report shipping errors within 3 days of package receipt. We will ship out the correct item upon receipt of the item you are returning. The items will be shipped USPS Priority.

Promotion and Coupons Promotion and Coupon codes are entered during checkout. Once the code has been entered and verified the amount of the order will be adjusted automatically. If you have issues using a coupon or promotion code please contact Customer Service.

Disclaimer We are not responsible for typographical errors. All photos are for illustrative purposes only and are copyright protected by the manufacturer or playmorepaintball.com. Prices are subject to change. Check with local law enforcement regarding legality.

Return Policy & Procedures Can I return unopened and/or unused items? Unopened and unused products returned for credit to your credit card will be subject to a 15% restocking fee. Merchandise must be returned complete with the entire original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion. Unopened and unused products returned for in-store credit will not be subject to the 15% restocking fee. However, merchandise must still be returned complete with the entire original manufacturer's packaging, manual(s), blank warranty cards, miscellaneous parts and accessories. Incomplete returns will be subject to additional charges at our discretion. Do not use the item's packaging as the shipping box; any item returned with damaged packaging or markings on the item's box will be subject to additional restocking fees at our discretion. We can?t send someone a gun with your packing label slapped on it, nor would you like that either.

Clearance and/or Special items cannot be returned. They are sold "AS IS" and come with a manufacturer's warranty.

Can I return opened and/or used items? We do not accept used items. If you have a warranty issue please contact the manufacturer to resolve the issue. Part of the cost of these products includes warranty service from these experienced and qualified companies. If you send us your products and we determine that we cannot accept it, we will contact you and either return it to you or forward it to the manufacturer for repair at your cost.

Paintball Manufacturer's Telephone Numbers

32 Degrees: 800-346-5615
ACI: 877-832-6224
ADCO: 617-935-1799
A.N.S.: 805-527-5661
Airgun Designs: 847-520-7225
Air America: 800-346-5615
Bob Long: 925-625-7929
Brass Eagle: 800-861-6095
Check It Products: 310-523-1954
CMI International: 619-670-1733
Crossfire: 269-383-1111
Custom Products: 480-539-4820
Diablo Direct: 800-346-5615
Draxxus: 800-346-5615
Dye: 858-536-5183
Indian Creek: 208-468-0446
J&J Performance: 330-567-2455
JT USA: 619-421-2660
Kingman: 800-KINGMAN
Odyssey: 972-494-2500
Palmers Pursuit: 916-923-9676
Proteam: 904-439-3600
Psychoballistics: 800-346-5615
Redz Comfort Gear: 877-873-3432
Shocktech: 708-418-8008
Smart Parts: 800-992-2147
Tippmann: 800-533-4831
Unique: 714-772-6422
VForce: 800-346-5615
Viewloader: 800-650-3085
WDP: 800-679-4327
Worr Games: 562-407-2898

What is your policy on defective equipment? We do not accept returns for open and/or used equipment. When the equipment you receive is defective or breaks while still under warrantee, we suggest you refer to the list of manufacturers on how to contact them about their product. Any item returned to us that is not damaged will be returned to you.

How do I return my product? If you need to return something to us, you must e-mail us for your Return Merchandise Authorization Number (RMA). The RMA number must be CLEARLY indicated on the package being returned. Returns received without an RMA number may be subject to refusal. If we are unable to determine whom the item belongs to, it will be returned to the sender, and we will not be able to process any refund you might be due. Please use a traceable carrier when returning items and insure all packages for your own protection. We are not responsible for lost, missing, or damaged packages. Shipping costs are not refundable.

How do I exchange a product? If you would like to exchange a product for a different product or products, e-mail Customer Service.

Payment & Billing Information

What forms of payment do you accept? We accept checks, money orders, MasterCard, Visa, and PayPal. All orders must be paid in U.S. funds. Checks must clear before items will be sent. When will my credit appear on my account after a return? Your credit card will be credited within 1 to 2 business days following the day we receive the returned item(s), inspected them, and accepted them for return. Please read our return policy carefully. You may not be eligible for a full refund on your order.

How do I get a copy of my invoice? An invoice will be e-mailed to you and will also be included in your shipment. You can also access your recent invoices by logging into the "My Account" section at playmorepaintball.com. If you need any assistance accessing your account, please e-mail us.

Must I pay sales tax? New York State residents must pay sales tax.

I have a question about charges on my credit card? If you have any questions about charges on your credit card, please e-mail Customer Service as soon as possible.

Shipping Information Shipping Procedure To avoid fraudulent charges, orders must be shipped to the billing address unless otherwise specified. The address must be authorized on Credit Card.

Order Tracking To check the status of an order that you have already placed, please log onto www.USPS.com.

How much is shipping? Shipping will be determined during the checkout phase of your purchase.

I upgraded my shipping when will it arrive? USPS is the preferred carrier of playmorepaintball.com. During checkout please fill in all required fields and verify that your address is correct. USPS will only ship (Monday - Saturday). Keep in mind that 2-day service shipped Thursday will arrive Monday. USPS shipping charges may vary from published rates due to handling charges incorporated into the shipping cost. The standard USPS shipping services are as follows: All shipping estimates are calculated from the original shipping date and not the date your order was placed. USPS First Class is the standard domestic shipping service to the 48 contiguous states. Estimate delivery times using 12941 Zip Code as the package origin. ESTIMATED arrival in the Eastern U.S. is 1-2 business days. The Midwest U.S. ESTIMATED arrival time is 3-4 business days. ESTIMATED arrival time in the Western U.S. can expect arrival in 5-6 business days. Playmorepaintball.com business days are Monday thru Friday. We do not guarantee the delivery time of any order. Shipping costs will not be refunded for delayed deliveries. Deliveries can be delayed for any number of reasons. Most delays are due to weather conditions. Plan orders and choose payment options appropriately. Listed above are the standard recommended services. A tracking number will be sent to you via e-mail once your order has been shipped.

Items that require special handling Certain items can only be shipped via ground. Any items that contain a pressurized gas or liquid must be shipped via ground service.

Is a signature required for my package? All orders over $1000.00 require an adult signature at the time of delivery. If no one is available to sign for the package the carrier will leave instructions but will not leave the package. This is standard operating procedure (SOP) for all high value products to ensure security.

I received someone else's order. In the event that you receive someone else's order, please contact us at cs@playmorepaintball.com for a Return Merchandise Authorization (RMA) number before returning the item.

International Orders We ship anywhere in the U.S and Canada but shipping costs do vary so please e-mail us at cs@playmorepaintball.com for a shipping quote. International orders: we declare the exact purchase price as the value of the goods when completing the customs declaration. We will neither check the "gift" box nor under declare the value.

Security Is your checkout process secure? Yes, our checkout is secure. We provide secure checkout utilizing a Secure Socket Layer encryption protection (SSL Certification) through VeriSign.

PHONE
Toll free: 877-647-8656
Office: 518-647-8656

EMAIL: cs@playmorepaintball.com

INSTANT MESSENGER
Yahoo, AOL: playpaintballcs
MSN: playpaintballcs@hotmail.com

MAIL
PlayMorePaintball.com
PO Box 355
JAY, NY 12941